Here are my 5 essential coaching tips that are guaranteed to deliver a winning culture, because let's be honest, less sucky isn't going to cut it in today's climate.
ONE. Replace mandates with invitations.
Collaborative Cultures that have mutual purpose, meaning, and respect trust that employees act in good faith and make decisions about the best use of their time. Mandates infantilize, creating unproductive resentments. Regrets to an invitation is an opportunity to start a meaningful conversation focused on increasing alignment.
TWO. Replace judgment with learning.
As humans, we fear and resist the judgment of others, especially when it is negative. Fear causes us to hide mistakes that are rich learning opportunities. Judgment also limits our perspective to our view of the world. Choosing learning allows us to broaden our thinking, grow capability, and avoid missteps that can put mutual respect at risk.
THREE. Replace telling with listening.
We all like to be right and this causes us to advocate too strongly. If you want to break away from the path and show up as exceptional, choose inquiry. Inquiry is simply asking questions with the sincere intent to understand another's ideas and thinking. It requires curiosity and a commitment to hearing over being heard. It also drives efficiency and effectiveness. Teams that practice inquiry execute swiftly because they achieve true alignment and shared commitment, eliminating the tedious cycle of revisiting and challenging decisions over and over that can delay progress for weeks, months, and even years.
FOUR. Replace feedback with appreciation.
Appreciation differs from feedback in many ways. The intention is more celebratory and affirming. The words tend to be more generous and supportive. The context is less transactional and more relational. The impact is always constructive for the giver and the receiver. Appreciation never expresses anger that can fester into resentment.
FIVE. Replace celebrating heroes with celebrating shared success.
Collaborative cultures recognize the support and partnership that surrounds the success of a single individual. No one operates in a vacuum. In fact, that behavior is in direct conflict with the values and norms of a collaborative culture where mutuality trumps vanity. The victory of one is a victory for all.
Workplace culture is more important than ever because happiness and fulfillment at work is what job seekers expect. Please don't hesitate to reach out if you have questions about implementing any of these shifts. I'm always happy to support your success!
NOTE: These 5 coaching tips are extracted from an article authored for the Women in Insurance and Financial Services August 2020 national magazine which can be read in full here.